FREQUENTLY ASKED QUESTIONS
Do I have to bring my parcel to you?
No, we will collect from you at a time of your convenience.
How do I know my package will be safe?
We look after your goods just the same as you would. The driver who collects your items keeps it in his vehicle. He takes it personally to the delivery address. We don’t play “pass the parcel” like some couriers do.
My customer says he never received the package, can you help?
Yes, We have a written record of every collection and delivery which proves who sent and received, when and where every package was delivered.
Can I contact you after the office is closed?
Yes, After the office is closed, which is around 6:00pm week days. All the courier booking phone lines are diverted to the on-call customer services staff. They will be happy to help you with your inquiry any time or day.
What can I do if there is a change of plan after you have collected?
This is not a problem. Just let us know what changes have occurred and we can contact the driver to re-route him.
Is there a size or weight limit to my delivery?
When you book your delivery it is important to tell our customer services staff exactly what size and weight you wish us to carry. We will then be able to send the correct sized vehicle for the job. There is a limit in size and weight for each vehicle, our staff will advise you at the time of booking.
I don't want my customer to know that the goods where collected from a 3rd party, can you help?
Yes, this is not a problem. We have a system to hide the collection address from the delivery address and vice versa.
Get in Touch
(954) 882-1095
(954) 687-4332
info@metrocourierinc.com
Open Hours
6am – 5pm Everyday
Our Office
11110 W Oakland Park Blvd. Suite 342
Sunrise, FL 33351